Account Management

mwi_8782_cropped_2000Client satisfaction is our top priority and first-rate client service is what every organization needs to meet its objectives. We commit the time and focus to make sure our clients get everything they need to succeed.

ROI Solutions provides every client with a dedicated account manager – a knowledgeable, compassionate, rigorously trained, single point of contact. That relationship starts at implementation, so there is no disconnect between your conversion and the ongoing developments that will empower your future growth.

Our Client Services team handles the day-to-day requests of our clients, ranging from training and support to Data Services.  This department is in constant contact with each ROI Solutions’ client and is empowered to engage all departments at ROI to ensure client satisfaction. Working with ROI is like adding a database expert to your team.

We are here 24/7 to make sure our clients can use Revolution Online to its fullest potential. ROI Solutions offers live telephone support Monday through Friday, 8 a.m. – 6 p.m., EST, as well as an emergency help line during off hours. We will do anything to make sure our clients are receiving outstanding service at all times.

ROI Solutions provides a comprehensive, user friendly data management system, complete with excellent customer service. We started as a ROI customer in 2008 and are continually impressed with the introduction of new features and ideas, ease of use, and access to support staff. We highly recommend ROI Solutions to other non-profits in need of a web-based donor database.

Boston Living Center