From the Desk of Libby Chandler
I am passionate about skiing. Those of you who have skied a lot will know what I mean – that feeling when you are at the top of a mountain, excitement masking a little trepidation, staring at a trail and thinking about your path before pointing your tips downhill, breathing deeply and then going. I tend to ski fast, but maintain control. When you do that you have to think two steps ahead, not only picking your line, but adjusting midstream to terrain changes, bumps and moguls. Sometimes you get lost in the moment and it is just you and the next turn, but you are always learning along the way. If you fall, you pick yourself up. If someone else falls, you help them up, and you teach them to help them improve. When you get to the end of your run, you look back at where you were, knowing that you’ve accomplished something.
Not to get all metaphorical in the ROI Newsletter, but here goes. At ROI Solutions we have the opportunity to work with a lot of great clients. Our team is great at problem-solving, both on top of the mountain and in mid-run. Our Client Services team is always there to get our clients back up if they catch a tip, and guide them down the mountain if they need help. In my seven years at ROI Solutions, those moments have helped me forge friendships for life with fellow staff members and clients alike.
You can read here about one project that we recently worked on with WETA and their inbound telemarketing pledge partner in ACD Direct. It’s a game changer for WETA and other public media clients that we work with. This project is illustrative of what we do here at ROI Solutions every day. Assess the trail, plan, and attack the execution of that plan. If an unexpected turn comes along the way, we pivot quickly and make sure we are working together to reach the goal. And at the end, breathe deeply, and head back to the chairlift as a new adventure awaits.