Client Spotlight: Lauren Partner, CRM Training & Support Manager, Advancement Services, The Humane Society of The United States
“Revolution Online is so exciting in that we are going to start having so many users in different programs starting to use the systems…so that we truly can have a database that shows the whole picture. It’s not just donors, it’s volunteers, people who click on the website…it’s a really powerful place to store all this data. It’s going to be so useful for everybody.”
Lauren Partner joined The Humane Society of The United States at their office in Gaithersburg, MD, just as the conversion process started picking up speed, after a dozen years working for the Federal Government in a training support capacity. Soon after her start in February, she took charge of the newly formed CRM conversion team in developing and implementing their internal training curriculum. Lauren remains an integral member of the team, ensuring that HSUS business practices are followed and that team members across the organization have the right training and tools for their jobs. Her can-do attitude, quick thinking, and diverse skillset helped make the conversion of their data from their legacy system into such a success.
Highlights? Lauren mentioned that several new users have commented on how easy it is to navigate around and find things in Revolution Online. Additionally, a favorite feature: the Donor Care team appreciates the manual acknowledgement receipt functions, which let you quickly generate a one-off thank you letter for a donation.
Of course, it wasn’t long after starting at HSUS, Lauren brought a new family member home: Cwislyn! Rescued from the streets of Kuwait(!), Cwislyn the dog has yet to see snow. We’re happy to report that after an initial period of hissing, Dexter the cat has accepted his new sister.
We’re excited to be partnered with The Humane Society in fulfilling their mission, and in continuing to work with the team at HSUS who is making it all possible.
By the Numbers:
Years of donations on file: 30+
User accounts: 160+
ROI Client since: 2017
Count of constituents in the database with the first name ‘Roi’: 18
The Humane Society of The United States, an animal protection organization who, with their affiliates, provides hands-on care and services supporting more than 100,000 animals annually. The organization combines direct care and advocacy to works towards transformational change worldwide. Some recent highlights of their work include efforts in California to prevent pet stores from selling animals bred on ‘puppy mills’, as well as efforts to help animals in Puerto Rico as post hurricane recovery continues.