What Is Revolution Online?
Revolution Online is a state-of-the-art web application accessible using all modern browser technologies. The front-end was built using industry standard J2EE Java, and the underlying database engine is Oracle 10g Enterprise Edition supplemented by a custom state-of-the-art Storage Area Network.

The Database Server
The storage for each ROI Solutions database instance resides on an EMC Clariion CX4-120 Storage Area Network’s (SAN) RAIDed Fibre Channel disks that are monitored by ROI Solutions and EMC 24 hours a day. Client access is provided through a pool of web servers connected to redundant data lines capable of up to a full 100Mb of throughput. This provides a fast, reliable, and direct connection to your database without network bottlenecks.

ROI Solutions chooses Dell servers due to their outstanding reputation for reliability and performance. Every server is backed by an on-site, same-day service agreement and extended warranty. Each ROI Solutions system is configured with the latest Windows or Linux server operating system with redundant power supplies, network connections, and internal hard disks. We don't believe in maintaining old equipment, so you can be sure your server will be kept up-to-date.

Web-Based Deployment
Web-based deployment means all you need to access your database is a standard personal computer (PC or Mac), internet access, and a web browser. On PCs, we support Firefox 1.5+, Internet Explorer 6+, Google Chrome, and Safari. On Macintosh, we support Firefox 1.5+, Safari, and Google Chrome browsers. We also support mobile browsing -- giving clients the ability to connect via their Blackberry, iPhone, iPad, iPod Touch, Treo, or one of many other web-capable handheld devices.

Revolution Online secures all web-browser communication using SSL-encryption and the HTTPS protocol. This means no one can intercept your transmissions or alter your data without authorization, so you don’t have to sacrifice security for convenience.

All of the hard number-crunching and heavy lifting is done on our end (on our servers), which means you don't need heavy-hitter (a.k.a. expensive, fully-configured) PCs on your end. And no matter how big you grow, you won't need to buy more memory to accommodate your organization's success.

Security
Each client database resides in its own Oracle database or VPD instance, which sits behind a set of fault-tolerant firewalls, network switches, and network load balancers. End-user access to every database feature is controlled by security requirements that are defined by the client administrator. End-user login is encrypted and authenticated by Oracle Security established on the Oracle Application Server using an initial one-way SHA-5 encryption algorithm. Once authenticated, two-way DES3 encryption is established between the Application Server and the client database. ROI Solutions Revolution Online secures all of our web-browser communication using SSL-encryption using the HTTPS protocol so no one can intercept your transmissions or alter your data without authorization.

Data Center system access is restricted only to those ROI Solutions staff persons with a business need to access the systems. Physical access to the systems at the data center is further restricted to only those ROI Solutions employees who are qualified and would need to physically work on a machine. Data center access is logged and monitored 24/7 by the data center staff.

PCI DSS Compliant
ROI Solutions is certified PCI DSS Compliant, which means that we conduct our business according to the Payment Card Industry Data Security Standard. All ROI Solutions policies, procedures and technical systems that process cardholder data are validated with the PCI Data Security Standard. The Trusted Commerce seal on our online application indicates that ROI Solutions protects card-holder and order information in accordance with all payment card industry best practices. In addition, ROI has employed the services of TrustWave to continually evaluate our internal processes and security standards.

Data Integrity & Audit Tracking
Revolution Online provides the utmost protection in data integrity at every level. Wherever possible, we use system-level validation fields to ensure a high degree of integrity for the future. This involves drop-down menu items and extensive edit masking, as well as prompts for required fields based upon organizational business rules. In addition, our comprehensive audit-tracking system constantly maintains an historic record of every change made to any field -- including when the change was made, who made it, end-user login information, and an after-image of the tables changed. This sort of record is a key aspect of data integrity which provides complete accountability.

Backup
ROI Solutions has spent significant time and funds to ensure our backup procedures are exceptional. Client databases are backed up multiple times throughout each day using such technologies as EMC Networker, EMC Datadomain, and EMC SnapView. The entire server is backed up every night, and table dumps and exports are performed at several intervals throughout the day. Oracle Archival logging is set to continually provide point-in-time recovery of a database in the unlikely event it were to be necessary.

Upgrades & Enhancements
In an effort to help our clients be as efficient as possible, ROI Solutions is committed to research and development in all aspects of our business. Part of our credo is to work with nothing but cutting-edge technology, and therefore all of our hardware and software is kept current at our expense.

Periodically, we make upgrades and enhancements to the Revolution Online database. Because of Revolution Online’s hosted environment, we don’t need to deploy multiple versions of our product that then have to be sent out to our clients. Instead, we handle all of the necessary upgrades and product deployment directly at our facility. Programming, development, and testing are done after regular business hours in a non-production environment from both the backend and front-end perspectives. Once fully tested, the Revolution Online engine is updated in a matter of minutes and clients are able to realize the changes without leaving their chairs or reaching for their wallets.