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Kevin Maloney
Director of Software Development

Kevin Maloney is the Director of Software Development & Engineering at ROI Solutions

Perhaps the most surprising aspect of Kevin’s career is how almost every aspect of it informs and improves the design and capabilities of the Revolution Online platform.

His first job was in the clerical operations group of a large Boston-based financial services company, where he was responsible for supervising the staff responsible for preparing and processing batched customer transactions on mutual fund accounts; if you think CFOs in the non-profit sector are sticklers for accuracy, you don’t want to know about the ones in financial services. This exposure taught him the importance of control, accountability, and audit as well as the myriad ways that fallible humans can make mistakes. This experience is directly reflected in the multiple levels of checks and balances built into the design and user interface of the Revolution Online batch and deposit processing components. And at the same time, his front-line experience with transaction processing flow has helped improve the performance and effectiveness of front-line data entry clerks – each of the several professional organizations (people who use our front-end batching components as well as competitors’ systems on a daily basis) raves about the way the Revolution screens are so much more flexible, easy to use, and productive.

Kevin held a variety of other positions in the financial services industry before eventually coming to work for the Technical Services group at Fidelity Investments as a communications systems programmer. In this position he was responsible for maintaining the complex software systems that kept the company’s brokers, service reps and teleprocessing clerks online, connected and working at a high-9’s level. This involved not only keeping on the leading edge of hardware and software technology and bit-level debugging of internal and external programming errors, but also working with all of the various groups of application programmers throughout the organization to improve the responsiveness and efficiency of their programs. In the late 1980’s he transitioned into a position as manager of a new development organization charged with expanding PC-based client/server distributed processing and automation to the company’s hundreds of branches and regional telephone centers.

Upon the success of those efforts, Kevin was wary of being pigeonholed into a management role in the company that he had helped become so large, so he left Fidelity along with several of his friends to start their own venture-funded software company, NetSuite Development. He led the user interface group at NetSuite, where they produced an award-winning design tool within less than a year, and rapidly expanded to multi-million dollar annual sales. When NetSuite was acquired by a competitor he again branched out in a new way with a fellow NetSuite alum, beginning an independent consulting company focused on building high-performance database front ends using both desktop and internet-based infrastructures.

That consulting company, ATG Consulting, performed high-quality work for many world-class domestic and international clients in a variety of industries. For the international staffing company the Spring Group in London he led a multi-national distributed development team that replaced and modernized their flagship intranet-based temporary staffing management system. For Lightbridge (the company that later became better known as “Authorize.Net”) he led a small three-person team that delivered a flexible and extensible internet-based call-center app that supported hundreds of telephone reps and allowed them to process real-time client credit card transactions to activate cell phones. At the Share Group he served as mentor and project leader to the internal staff, building a high-volume database front end that enabled Share’s product managers and data administrators to effectively manage hundreds of telemarketing campaigns per year. These are just of few of the consulting engagements that the small consulting group took on.

It was while he was consulting at the Share Group that he first became acquainted with ROI Solutions, primarily because of the outstanding degree of professional competence that ROI demonstrated – at Share the staff had the opportunity to work with all sorts of different back-end database companies, but ROI’s back-end operations were legendary throughout the non-profit telemarketing industry because of how flawlessly they ran. When he was given an opportunity to do some small-scale consulting tasks for ROI Solutions he jumped at the chance, and was gratified when he was offered the chance to modernize and expand ROI’s flagship Revolution database product with a browser-based front-end.

As ROI’s Director of Software Development, Kevin was able to enhance ROI’s already advanced system in all sorts of exciting ways. While always keeping stability, accuracy and accountability in mind, he has at the same time striven to keep the system flexible, dynamic, and easy to extend. From his long experience as an end user of computer systems he knows how frustrating it can be to sit and wait for features, so he has built Revolution Online from the ground up with the expectation and goal that small tweaks and enhancements – and even not-so-small enhancements -- can be added to the base application within seconds, and made available to end users in real time. This lets ROI Solutions leverage its staff effectiveness in unforeseen and revolutionary ways, because everyone from the data services staff to client service reps has the ability to easily add real-time features to the base. In fact, don’t tell anybody, but even the CEO has given it a shot from time to time.

In addition to his work in software development, Kevin also plays bass guitar in the company’s band, and is in the middle of writing a novel as part of "National Novel Writing Month".