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Technical Account Manager
Garland Auton is Technical Account Manager at ROI Solutions.
Garland Auton first exposure to working with ROI Solutions was back when he was a client of ours with the Human Rights Campaign (HRC) in 2001. Prior to coming on as staff at ROI Solutions, Garland worked directly in the nonprofit sector for over thirteen years focusing on membership database management.
Garland worked for the Human Rights Campaign for five years as the Deputy Director of Database Management. His first task at HRC was to manage the conversion project to ROI Solutions/Revolution. During his tenure at HRC Garland managed all data and programming requirements for the organization and it staff of 125 people. There, he authored many of the organization’s internal reporting requirements and revamped the organizations internal systems as it related to centralized database management. At HRC, Garland served as the organization’s Interim/Acting Director of Information Technology.
Previous to his time at HRC, Garland worked as a Member Service Manager for Public Citizen where he maintained the membership/subscription database. In this role, Garland would create reports and queries for data analysis as well as assist members with their membership needs.
More recently, Garland worked for the public school system where he assisted with the opening of a completely wireless elementary school in Escondido, California as their school computer technician. In addition, Garland was a technical resource to the staff where he would perform minor operational maintenance and repairs, installed new software and upgrades, and maintained the acceptable use policy for students.
Garland joined the staff of ROI Solutions first as a Software Analyst in July 2006 where he worked alongside the CEO of ROI Solutions and the Development Team to help on the backend development of ROI’s Revolution Online. In his role, he was instrumental in the overall system documentation, QA/QC procedures as well as programming implementation of reports and standard extract procedures for our clients.
In 2008, Garland transitioned to Technical Account Manager and works directly with our high profile clients on their day-to-day needs ranging from general programming to systems integration. Garland is also in charge of our overall training programs through “ROI University” and serves as a lead trainer for all clients and supervises the ROI User’s Manual and on-going documentation.
An avid runner, Garland is based in San Diego.
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